Returns & Refund Policy

Satisfaction Guaranteed
If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order. To be eligible for a return, the product must be purchased from our website (www.chzul.com), free of damage beyond normal handling, and in a condition that allows it to be inspected. Products that are returned incomplete or showing evidence of tampering may not be accepted. Replacement blades and topical products (shaving cream, balm) are not eligible for return once the packaging has been opened, for hygiene reasons.

To start a return, email us at support@chzul.com within 30 days of your delivery date. Use "Return" and your order number in the subject line, and include your name, mailing address, and the items you're returning in the body of the email. We'll reply with a return authorization form which will include mailing instructions. Returns sent without prior authorization may not be accepted.

Once we receive and inspect the return, your refund will be applied to the original payment method within 5-7 business days. Return shipping costs are the responsibility of the customer.

Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or if you received the wrong item, contact us within 72 hours of delivery at support@chzul.com. Include your order number, a description of the issue, and clear photos or video showing the problem. Our team will review your claim and work with you to make it right.

International Returns
At this time, we are unable to accept international returns. Cross-border returns involve customs, taxes, and shipping regulations can create delays and additional costs for customers. That said, we’re always working to improve our processes and better support our international customers in the future.