FAQ
Product Information
What makes CAVEX different from other head shavers?
CAVEX is designed specifically for bald individuals, using an inexpensive double-edge blade that cuts cleanly at the surface. Its ergonomic grip, no-clog rinse system, and dual-direction design make head shaving faster, smoother, and safer.
Is CAVEX easy to use for beginners?
Absolutely. CAVEX was created to be intuitive and comfortable, even for first-time users. Just hold it naturally on your fingers and glide gently in any direction forward or backward. The balanced design follows the contours of your head effortlessly. In addition, each unit comes with an easy-to-follow user's guide including visuals and instructions.
How often do I need to replace the blades?
Blade life can vary based on several factors, including: your skin and hair type, how well the blade is cared for, the blade brand, and your personal shaving preferences. Most users get about three comfortable shaves from a single double-edge blade before it starts to dull, though some are able to get seven or more. Others prefer to use a fresh blade each time. For the best balance of comfort and performance, we generally recommend replacing your blade after two to three shaves.
Are replacement blades hard to find?
Not at all. CAVEX uses standard double-edge safety razor blades, which are available worldwide online and in most stores. You can even use your preferred brand — they all fit perfectly.
Does the CAVEX come with blades?
Yes, the CAVEX comes with 5 CHZUL S.01 Double Edge blades.
How do you change the blades in the CAVEX?
There are two buttons on either side of the CAVEX. When pushed simultaneously, the blade carrier will drop out allowing for the old blade to be removed and a fresh blade to be loaded. After replacement, simply press the CAVEX body onto the blade carrier until you hear the click.
Can I shave wet or dry with the CAVEX?
The CAVEX is designed for wet shave only. It is recommended to use a lubricant such as shaving cream, lather, etc.
Shipping & Order Information
Do you ship outside the US?
Yes, we ship to many countries worldwide, though not every location is currently supported. You can confirm whether we ship to your country during checkout by checking if your country appears as a shipping option. Taxes and duties are calculated at checkout, but in some countries additional fees may be assessed upon delivery. Any charges beyond what’s collected at checkout are the responsibility of the customer. We recommend reviewing your local import and customs policies to avoid any unexpected costs.
Where can I buy CHZUL products?
CHZUL products can only be purchased from our website: www.chzul.com.
What should I do if my order is missing?
If your order hasn’t arrived yet, please start by checking the delivery date using the tracking information provided. If the tracking shows your order as delivered but you haven’t received it, reach out to our customer service team at support@chzul.com and we’ll be happy to help. Please note that customers are responsible for providing an accurate shipping address at checkout.
Can I return my order after receiving it?
Yes, the CAVEX can be returned within 30 days of receiving your order. Please refer to our returns and refund policy for details.
Can I cancel my order?
Yes, orders can be cancelled after purchase. You can send your cancellation request to support@chzul.com and we will cancel your order as long as it has not been packed and shipped. If your order has been packed and shipped it cannot be cancelled, but you may initiate a return once it is received. More details can be found on the returns and refund policy.